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Get help from the Stitch team

You can contact the Stitch team through the in-app chat, the chat icon on the support page, or by emailing support@stitch.net. This article explains how to find each option.

Written by Andrew Dowling

Need to get in touch with the Stitch team? There are three ways to contact us - through the app, from the support page if you're logged out, or by email.

The fastest way to reach us is through the app itself.

  1. Go to MORE in the top menu.

  2. Select Contact Stitch. On some devices this option is labeled Contact Us.

  3. The Stitch Support chat window opens. You can see your previous conversations with the Stitch team and start a new one.

  4. Select Send us a message, type your question, and send it.

The Stitch team will reply within 1–2 business days (Monday–Friday, AEST). The Stitch support team is small and based locally - response times may be longer on weekends, but every message gets a reply.

It will show you all your previous chat discussions with members of the Stitch team, as well as the New Conversation button to make it easy for you to ask a new question.

If you're not able to log in to Stitch, you can still reach the Stitch team.

  1. Go to the Stitch support page (this page).

  2. Select the chat icon at the bottom of your screen.

  3. The Stitch Support chat window opens. Start a new conversation from there.

If you are unable to access the chat options above, email the Stitch team at support@stitch.net. Include a short description of your question and your Stitch account email address if you have one.

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