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Getting support or help from Stitch
Getting support or help from Stitch

How to contact the Stitch team to get help & support

Andrew Dowling avatar
Written by Andrew Dowling
Updated over a week ago

The easiest way to contact the Stitch team for help is by using the Contact Stitch link inside Stitch. This can be found under MORE in the top menu:

(Note that this menu item may be labelled Contact Us on some devices.)

Selecting this menu item will open the Stitch Support chat window, which looks like this in a web browser:

It will show you all your previous chat discussions with members of the Stitch team, as well as the New Conversation button to make it easy for you to ask a new question.

Again, note that this will look a little bit different on some devices.

Once you've started a new conversation, someone from the Stitch team will get back to you as soon as we can. Please note that we're a small team and we don't outsource any customer support to other countries (in fact, some of our support is done by Stitch members!) so we can't always respond immediately, particularly on weekends. But we work tirelessly to help everyone we can, so we're confident that if you ask a question we'll be able to help you out!

If you can't log in to Stitch itself, then you can open the Stitch Support chat window from this page by clicking the chat icon at the bottom of your screen. It looks like this:

Finally, if you can't find this option then you can always email us at

Our Stitch team is dedicated to helping all of our customers, and we will be happy to assist you in any way we can!

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