PLEASE NOTE: The new features described in this article are currently in what's called "Beta Testing". This means they haven't been publicly released yet, but are being tested with a small number of members and events to help us test and refine the concept of getting feedback on Stitch events and member interactions.
As part of Stitch's ongoing mission to promote our community values of kindness and compassion, and creating a welcoming environment for all members, we are currently trialing a few features that ask members for their feedback about events they attended and interactions they've had with other members.
Feedback is kept anonymous at all times, and we won't be sharing individual feedback with other members.
Stitch will, however, be monitoring this feedback for patterns of inappropriate and abusive behavior, and for any breaches of the Stitch Community Guidelines. Negative feedback from a significant percentage of members can and will result in suspension or expulsion from the community, depending on the severity of the offense.
By the same token, for the 99% of members who receive positive and complimentary feedback about the events they host, or the messages they send, we will occasionally send congratulatory messages letting them know they are doing a great job and encouraging them to keep up the great work. Your individual ratings will be anonymous, but we think it's important to let people know that they are being appreciated by other members.
Of course, we'd also encourage you to send them a message to let them know yourself. Everyone likes to hear a bit of positive encouragement and appreciation!
Here is a recent community update video that gives you some background about why we're adding these features and why they are important:
Types of feedback
There are currently two types of feedback we would like you to give us about your experiences within the community:
Feedback about the events & activities you attend
Feedback about your interactions with other members
Feedback about events & activities you attend
After attending an event or activity, the Stitch system will prompt attendees for feedback about the event.
The feedback window below helps highlight many of the things we want to encourage all organizers to help attendees feel about their events.
If you found the organizer to be friendly and welcoming, then click that option! You can select as many positive options as you want.
Your feedback is kept anonymous at all times, and we won't be sharing specific individual feedback with organizers. We will, however, aggregate feedback across multiple attendees so we can congratulate the organizer on the positive impact they are having. An organizer may, for example, receive a message saying something like "43 members said you were friendly and welcoming this month. You're awesome!".
If you attended an activity where you didn't feel the organizer exhibited any of these behaviors, or your experience wasn't good overall, we also want you to tell us about it. Select the "Not good" option, and you can then can tell us that an event was Just OK, Disappointing, Bad, or Terrible.
In each case we ask for a reason why, with some guidance on the sorts of behavior that justify each rating. You can't, for example, give a rating of "Terrible" if your only complaint is that the host was late; a "Terrible" rating is reserved for things like abuse or breaches of the Stitch Community Guidelines.
Please note that if you found the event bad because of the behavior of other attendees (i.e. not the organizer), then we'd still encourage you to provide positive feedback about the organizer.
Feedback about your interactions with other members
Stitch is committed to making sure that our community creates a positive, welcoming and supportive environment for all members. The vast majority of Stitch members are incredible, but the one downside of having a platform that makes it easy to connect with other people is that all it takes is one person doing the wrong thing to make things bad for other members.
That's true on pretty much every social media site, of course, but Stitch is different from most sites in that our sole mission is to enrich the lives of our members.
That's why the system now prompts you to give us feedback about the interactions you have with other members. This can include both online and in-person interactions.
In most cases, you'll be telling us positive feedback, and helping reinforce behavior that is in line with Stitch's community values: being respectful, kind, welcoming, supportive, and fun. Here is what the feedback prompt looks like:
Of course, if your interactions with another member are not good, it's important that you let us know. Select the "Not good" option, and you can then can tell us that your interaction was Just OK, Disappointing, Bad, or Terrible.
In each case we ask for a reason why, with some guidance on the sorts of behavior that justify each rating. You can't, for example, give a rating of "Terrible" if your only complaint is that other member is a little unresponsive; a "Terrible" rating is reserved for things like abuse or breaches of the Stitch Community Guidelines.
It's important to know that your feedback is kept anonymous at all times, and we won't be sharing your feedback with other members. We will, however, aggregate all the responses we receive, and if we find evidence that a member is consistently receiving negative feedback from the majority of other members, then we will take action to suspend or remove them from the community.
Please remember you are only rating your interaction with the other member, and whether their behavior is in line with Stitch community values and expectations. You aren't rating what they say on their profile, or what someone else told you about them. Your feedback should be based on your experiences alone.
You are able to change your feedback rating about your interaction with another member at any time.
Finally, please also remember that giving Stitch feedback about negative behavior is an essential part of how we keep the community safe from bullying and abuse. If you have a bad experience with another member, please don't hesitate to let us know. Your feedback plays an important role in keeping the community a welcoming place for all members.
If you would like to be part of the testing phase of any of the above features, or would like to give us your feedback, please email email@example.com and let us know!