Wondering how points work, how long you keep them, or what happens to your points if you cancel? Here are answers to the most common questions about the Stitch rewards program.
Below are some of the most frequently asked questions about membership Points, Status levels and Rewards.
If you don't see answers to your questions here, check out the rest of our help articles on the Stitch Help Center, or send us a message.
Frequently Asked Questions
Why didn't I receive points for creating an activity?
Stitch awards membership points after an activity is completed, based on how many members registered and attended.
In some cases — usually in areas with lower community activity — you may also receive bonus points as soon as you create the activity. Only a small number of activities qualify for these bonus points, which is why you may not have received points at creation. You will still earn points once the activity is completed.
How long do I keep my points?
Your reward points stay active as long as you hold an active Stitch membership subscription.
What happens if I cancel my subscription?
If you cancel your Stitch subscription, your membership points will be lost.
Important: You have 30 days to rejoin Stitch and recover your points. After 30 days, your points are permanently gone and cannot be recovered.
The same 30-day window applies if Stitch suspends your account due to a payment issue — for example, if your credit card expires and your payment fails. You can recover your points by updating your payment information within 30 days. After that, the points are permanently lost.
To update your payment information, see [Updating your payment details].
Can I earn points by contributing to the forums?
You cannot currently earn membership points by participating in the Stitch discussion forums.